Privacy policy
Privacy Policy – Melles Diamond Painting
Last Updated: October 8, 2025
This Privacy Policy explains how Melles Diamond Painting (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from mellesdiamondpainting.store (the “Site”) or communicate with us about our Services.
By using our Site or Services, you consent to the practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or for legal and regulatory reasons. We will post updates on this page and revise the "Last Updated" date accordingly. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.
How We Collect and Use Your Personal Information
We collect personal information from multiple sources, including information you provide directly, data collected automatically when you interact with our Services, and data received from third parties.
We use this information to:
- Process your orders and payments.
- Provide customer service and support.
- Enhance and personalize your shopping experience.
- Prevent fraud and enhance security.
- Communicate with you about orders, promotions, or updates.
- Comply with legal obligations.
What Personal Information We Collect
1. Information You Provide Directly
When you use our Services, we may collect:
- Contact Details: Name, address, phone number, email.
- Order Information: Billing and shipping details, payment confirmation.
- Account Information: Username, password, security questions.
- Shopping Activity: Items viewed, carted, purchased, loyalty points, gift cards, and product reviews.
- Customer Support Data: Messages sent to us, inquiries, and feedback.
Providing this information is voluntary, but refusal may limit access to certain Site features.
2. Information Collected Automatically
We may collect data about your interactions with our Site, including:
- Usage Data: Device type, browser, IP address, referral URLs, session activity.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance functionality and analyze Site performance.
3. Information from Third Parties
We may receive data from:
- E-commerce providers (e.g., Shopify) supporting our store infrastructure.
- Payment processors handling order transactions.
- Marketing & advertising partners providing analytics and advertising insights.
How We Use Your Personal Information
1. Providing Products & Services
We use your data to:
- Process payments and fulfill orders.
- Manage returns, exchanges, and account services.
- Communicate order updates and notifications.
2. Marketing & Advertising
We may send promotional emails, SMS, or mail about new products, offers, or recommendations. You can opt out anytime via the unsubscribe link in emails.
3. Security & Fraud Prevention
We monitor for suspicious activity and take action against fraud, unauthorized account access, and misuse of our Services.
4. Service Improvement & Customer Support
Your data helps us respond to inquiries, improve Site functionality, and tailor recommendations.
Cookies & Tracking Technologies
We use cookies to:
- Recognize returning visitors and remember preferences.
- Provide a smoother shopping experience.
- Analyze Site performance and customer behavior.
You can manage cookie settings through your browser, but disabling them may impact Site functionality.
We also recognize Global Privacy Control (GPC) signals, allowing you to opt out of certain data sharing. Learn more at globalprivacycontrol.org.
How We Share Personal Information
We do not sell your personal information, but we may share it with:
- Service Providers: Payment processors, fulfillment centers, IT infrastructure, and analytics providers.
- Marketing & Business Partners: For personalized advertising and product recommendations.
- Legal & Compliance Entities: If required by law, fraud prevention, or business transfers.
We do not share sensitive personal information without consent or for profiling purposes.
Third-Party Links & Websites
Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing personal data.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal data from individuals under 16. If you believe a child has provided personal information, please contact us to request deletion.
Data Security & Retention
We implement reasonable security measures to protect your data, but no system is 100% secure. Please protect your account credentials.
Data retention periods vary based on:
- Account activity and transactions.
- Legal or contractual obligations.
- Dispute resolution requirements.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access & Request Data: View the personal data we hold about you.
- Correct or Update Information: Request modifications to inaccurate details.
- Delete Data: Request deletion of your personal data, subject to legal exceptions.
- Opt Out of Marketing & Advertising: Unsubscribe from promotional communications.
- Limit Data Processing: Restrict how we use your data.
To exercise your rights, contact us at mellesdiamondpainting@gmail.com. We will verify requests before proceeding.
We do not discriminate against users who exercise their privacy rights.
International Data Transfers
If you are outside of Portugal, your data may be transferred internationally. We comply with relevant data protection laws and use safeguards such as Standard Contractual Clauses (SCCs) for EU data transfers.
Intellectual Property & Copyright Protection
Ownership
All content on this Site, including designs, images, logos, and artwork, is owned by Melles Diamond Painting and its contributing artists. Unauthorized use is strictly prohibited.
Prohibited Activities
You may not:
- Reproduce, distribute, or publicly display our artwork.
- Modify, alter, or create derivative works.
- Use content for commercial purposes without written permission.
Reporting Copyright Infringement
If you believe our content infringes on your intellectual property, contact us at mellesdiamondpainting@gmail.com with supporting evidence.
Customer Communication & Privacy Policy
Melles Diamond Painting
At Melles Diamond Painting, we value transparency, respect, and trust in every interaction with our customers. To maintain a safe and professional environment for both our clients and our team, the following policy applies to all communications through email, social media, and other support channels:
1. Confidentiality of Communication
All correspondence between Melles Diamond Painting and its customers — including emails, messages, attachments, photos, and any form of written or verbal communication — is considered private and confidential.
No part of these communications may be:
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Shared publicly on social media, forums, or websites;
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Forwarded to third parties; or
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Used for public discussion, review, or dispute without written authorization from Melles Diamond Painting.
2. Respectful Interaction
We are committed to handling every inquiry with kindness, professionalism, and respect. In return, we ask that all communication from customers remain polite and constructive.
Harassment, threats, or defamatory content directed toward our team or brand will result in the immediate termination of customer support and may lead to account closure.
3. Use of Customer Information
All personal data and order information shared with Melles Diamond Painting is protected under GDPR regulations. It will only be used for the purpose of providing support, processing orders, and improving our services.
4. Transparency & Boundaries
We understand that concerns or misunderstandings can occur, and we always aim to resolve them fairly. However, discussions or materials shared in private communication must remain private, to ensure fairness, truthfulness, and respect for both parties.
5. Breach of Privacy
Any unauthorized sharing of private correspondence, screenshots, or attachments between a customer and Melles Diamond Painting constitutes a breach of this policy and may result in:
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Termination of communication or future service;
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Legal action in cases of defamation, misuse, or data protection violations.
6. Use of Customer Photos and Videos
By sharing, tagging, or submitting any photos or videos featuring Melles Diamond Painting products, you grant Melles Diamond Painting the non-exclusive right to use, reproduce, edit, and publish such content on our official social media accounts, website, and promotional materials.
This includes, but is not limited to, reposting customer creations, showcasing reviews, and sharing unboxing or progress videos.
We always aim to credit the original creator whenever possible and appreciate the continued support of our community.
By contacting or engaging with Melles Diamond Painting support, you agree to respect the confidentiality and privacy outlined in this policy.
We thank you for your understanding and cooperation in keeping our communication space safe, respectful, and professional.
How to Contact Us
For privacy-related questions or requests, please reach out to:
📧 Email: mellesdiamondpainting@gmail.com
📍 Address: Rua da Vacariça, 295, Mealhada, PT-01, 3050-381, Portugal
We are the data controller for all personal information collected through our Services.
