Shipping policy

Shipping Policy – Melles Diamond Painting

We appreciate your order and want to ensure you have all the information you need regarding shipping and delivery times. Please review our shipping policy below.

Where is my order coming from?

All orders are shipped from China.

When will my order be shipped?

Since our products are made to order, production takes 5 to 9 business days before shipment.

How long does it take to receive my order?

After the production period, delivery typically takes 15 to 30 business days(weekends and holidays don't count as bussiness days, depending on your location and shipping provider.

Are there duty & custom fees?

  • For most countries, pricing includes all duties, taxes, and fees.
  • However, some countries may charge additional customs fees upon parcel arrival.
  • By purchasing from us, you agree to pay any additional duty, taxes, or fees required in your country.
  • Failure to pay customs fees may result in parcel forfeiture, and in such cases, we will not be able to issue a refund.

Where can I track my order?

Once your order is shipped, you will receive a tracking number via email. Click on "View My Order" in the email to access your tracking details.

Are estimated shipping and transit times guaranteed?

No, all shipping times are estimates and may vary due to unforeseen circumstances such as customs delays, weather conditions, or courier disruptions.

Do you ship to all countries?

Almost! If we ship to your country, you will see it as an option when entering your shipping address during checkout. If your country is not listed, unfortunately, we do not currently ship there.

📢 Important Shipping Notice – Relay Points 📢

  • If you change your shipping method to a Relay Point after placing your order, Melles Diamond Painting is no longer responsible for the package once it has been transferred.
  • If a Relay Point loses or misplaces your package, we will not issue refunds or replacements.
  • We strongly recommend choosing a secure and reliable shipping method.

📦 Shipping & Loss Policy – Melles Diamond Painting

Melles Diamond Painting is not responsible for stolen packages after successful delivery (including porch theft or any kind of theft). Once a package is marked as delivered by the shipping carrier, it becomes the customer's responsibility.

In the case of a lost package, customers must provide official proof of loss from the delivery company (such as a formal statement or case number) in order for us to assist further.

We strongly recommend choosing a secure delivery address or using a collection point if package theft is a concern in your area.

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📦 Shipping Follow-Up Policy

To ensure smooth delivery and timely resolution of any shipping issues, we kindly ask our customers to follow the guidelines below:

If you receive your order, please confirm receipt within 3 to 5 days.

If you receive a delivery notification but have not received your package, you must contact us within 3 to 5 days of that notice.

For any packages that appear delayed or have not arrived within the estimated delivery time, please inform us within 15 days of the shipping date.


⚠️ Important:
If we are informed after 15 days, it may be difficult or impossible to locate the package or initiate an investigation with the shipping carrier.
Delays in communication may limit our ability to assist or resolve the issue.

 

For any questions regarding shipping, please contact our customer service team. Thank you for choosing Melles Diamond Painting!