Terms & Conditions

Last updated: 21 October 2026

Ines Miguel Correia Jesus Teles, trading as Melles Diamond Painting
Tax ID / NIF: PT221080406

Where Dreams Sparkle in Every Diamond ✨

1. Business Information

Melles Diamond Painting is a business operated by Ines Miguel Correia Jesus Teles, established in Portugal.

Address: Rua da Vacariça, 295, 3050-381 Mealhada, Aveiro, Portugal
Email: mellesdp@hotmail.com

In these Terms, “we,” “us,” and “our” refer to Ines Miguel Correia Jesus Teles, trading as Melles Diamond Painting.

These Terms apply to purchases from our website and should be read together with our Privacy Policy and any product-specific conditions provided before purchase.

Nothing in these Terms excludes mandatory consumer rights.

2. Our Made-to-Order Business

Our diamond painting kits are produced after purchase. We do not generally hold ready-to-ship stock.

We work directly with manufacturing partners in China, who produce and dispatch orders to customers on our behalf. Melles Diamond Painting remains your seller and contact for order assistance.

Please check the product description and your selected design, size, drill type, canvas, and rendering option before ordering.

Digital previews illustrate the expected appearance. Screen settings, lighting, printing, and drill materials may cause slight colour differences. The detail achievable in diamond painting also depends on the artwork, canvas size, and rendering.

These normal characteristics do not exclude your rights where a product is faulty or materially different from its description.

3. Prices, Payment and Orders

The product price, shipping charges, and taxes collected by us are displayed before checkout is completed.

Prices may change for future purchases without affecting accepted orders.

An automatic order confirmation acknowledges receipt of your order. If we cannot fulfil it because of an availability problem, delivery restriction, payment issue, suspected fraud, or material pricing error, we will contact you. Payments for orders we cannot fulfil will be refunded.

We may request proportionate payment verification where reasonably necessary to investigate suspected fraud. Never send your full payment-card number, security code, or banking password.

4. Order Changes and Voluntary Cancellation

Please email mellesdp@hotmail.com immediately if you need to change or cancel an order.

Our store policy permits cancellation requests received before production begins. Once production has begun, changes and voluntary cancellations may no longer be possible.

This restriction concerns our voluntary cancellation service. It does not remove any withdrawal, refund, or other rights provided by applicable law.

5. Statutory Withdrawal and Returns

Where Portuguese distance-selling rules apply and no exception exists, consumers generally have 14 days from receipt of the goods to notify us that they wish to withdraw from the purchase.

You may exercise this right by emailing mellesdp@hotmail.com with a clear statement of your decision and your order details. You may use the withdrawal form below, but doing so is not compulsory.

Goods must then be returned within 14 days of notifying us. Contact us for return instructions; please do not send returns to the factory address printed on a parcel.

For change-of-mind withdrawal, you bear the direct return postage costs, except where we agree otherwise or the law requires us to pay them.

You may inspect the goods as you would reasonably do in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

We will reimburse the payments required by law, including the cost of our least expensive standard delivery option. Extra charges for a more expensive delivery method are not refundable under statutory withdrawal rules.

Reimbursement will be made within 14 days of receiving your withdrawal notice. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

Refunds use the original payment method unless expressly agreed otherwise without additional cost to you.

Personalised goods

A statutory change-of-mind withdrawal right may not apply to goods made to your individual specifications or clearly personalised, such as a kit created from your own photograph.

We will explain any applicable exception before purchase. A standard catalogue product is not automatically personalised merely because it is produced after ordering.

Personalised goods remain covered by applicable rights concerning faults and non-conformity.

Model withdrawal form

Complete and send this only if you wish to withdraw from a purchase:

To: Ines Miguel Correia Jesus Teles, trading as Melles Diamond Painting, Rua da Vacariça, 295, 3050-381 Mealhada, Aveiro, Portugal; mellesdp@hotmail.com.

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Goods / order number:
Date ordered:
Date received:
Consumer’s name:
Consumer’s address:
Date:
Signature, only if submitted on paper:

6. Custom Designs and Paid Rendering

Custom designs and paid rendering services are supplied according to the scope and price agreed before purchase.

A quick free draft render may be available. This is separate from a paid hand render.

Hand-rendering services must be purchased before a hand-rendered preview is prepared.

Where a statutory withdrawal period applies to a rendering service, starting work during that period requires the consent prescribed by law. If you subsequently withdraw, a proportionate payment for work performed may be due where legally permitted.

The withdrawal right is lost upon full performance only where the required prior consent and acknowledgement have been obtained.

Outside any applicable statutory rights, completed rendering work is non-refundable. This does not affect remedies if the service was not supplied as agreed.

7. Production and Delivery

Estimated delivery is normally 6–8 weeks, unless a different timeframe is stated for the product or agreed before purchase.

This estimate accounts for production and international shipping. Public holidays, customs inspections, and transport disruption may affect delivery.

We will assist with significant delays and honour any cancellation or refund rights arising under applicable law.

Some orders may arrive in separate parcels, including certain Galaxy Dust orders.

Please provide a complete, accurate delivery address and contact information. Address changes may not be possible after dispatch. Any additional costs caused by incorrect information will be assessed according to the circumstances and applicable law.

8. Delivery Problems and Theft

Contact us promptly if a parcel is damaged, missing, or marked delivered but cannot be located. Please retain packaging and provide relevant photographs where reasonably possible.

We may request a carrier investigation and supporting information to establish what happened. A tracking scan or photograph is evidence to be assessed; it does not automatically remove your rights.

Where Portuguese consumer rules apply, the risk of loss or damage generally remains with us until you or a person you designate, other than the carrier, takes physical possession.

Theft occurring after delivery has been properly completed and risk has legally transferred to the customer is not normally covered by a replacement or refund from us.

A parcel left outside without the necessary authorisation, delivered to the wrong address, or left unsigned contrary to an agreed signature requirement will be investigated as a delivery issue.

For international purchases, responsibility will be determined under the applicable law and agreed delivery conditions.

9. Customs and Import Charges

Any prepaid duties or tariffs included in a shipping option will be identified before purchase.

Where these charges are not included, destination-country import taxes, duties, or clearance fees may be payable by the recipient, as disclosed before purchase where required.

If you receive an unexpected payment demand under a prepaid option, contact us with the notice so we can investigate.

10. Faulty, Incorrect or Incomplete Products

Please email mellesdp@hotmail.com with your order number and a description of any fault, missing components, or incorrect items. Photographs may help us assess the issue.

Where Portuguese law applies, new goods are covered by the statutory conformity regime, including the seller’s responsibility for qualifying non-conformities that become apparent within three years of delivery.

Depending on the legal conditions and circumstances, remedies may include repair, replacement, a price reduction, or termination of the purchase and a refund.

Necessary costs of a statutory remedy will be borne by us as required by law.

Normal wear, accidental damage after delivery, and misuse are not automatically manufacturing defects. This does not restrict any additional assistance we choose to offer.

11. Intellectual Property and Artwork

Our branding, website content, and artwork may be owned by Melles Diamond Painting, licensed artists, or other rights holders.

Purchasing a kit does not transfer rights in the underlying artwork. Protected designs and images must not be copied or used to manufacture products without permission from the relevant rights holder.

This does not prohibit lawful resale of your own physical kit or uses permitted by law.

Our collections include AI-assisted artwork and licensed artist collaborations. We aim to describe these accurately and do not knowingly use unauthorised artwork.

Rights holders may report concerns to mellesdp@hotmail.com.

12. Website Use, Reviews and Privacy

You must not use our website for fraud, unlawful activity, harassment, infringement, or interference with website security.

We may restrict access to address such conduct, while continuing to honour existing legal obligations.

You retain ownership of reviews and photographs you submit. Content submitted for public display may be displayed and reasonably formatted for that purpose. Separate promotional use of identifiable customer photographs or private correspondence will require appropriate permission.

Personal information is handled according to our Privacy Policy.

13. Liability

We remain responsible for our contractual obligations and any liability imposed by applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded, removes statutory consumer remedies, or makes the customer responsible for our own failure to fulfil an order.

Events outside our reasonable control may affect performance. Where this happens, we will take reasonable steps to address the situation and honour applicable cancellation and refund rights.

14. Applicable Law and Complaints

These Terms are governed by Portuguese law, without depriving consumers of mandatory protections that apply under the law of their country of habitual residence.

Please send complaints to mellesdp@hotmail.com.

Consumers may also use applicable complaints procedures, consumer alternative dispute resolution, and competent courts. Nothing in these Terms requires a consumer to give up a legally available forum or remedy.

15. Changes to These Terms

We may update these Terms for future purchases. The revision date appears at the top of this page.

Changes do not retrospectively alter accepted orders unless required by law or expressly agreed with the customer.