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### About Melles Diamond Painting: Quality and Care in Every Order ✨

At **Melles Diamond Painting**, we pride ourselves on being an **Order-to-Make business**, which means each kit you purchase is freshly crafted just for you. Here’s what that means:

- **Fresh Premium Glue:** Your kit will be assembled with the highest quality, fresh premium glue, ensuring that your diamonds stick securely and your artwork shines bright.

- **New Canvas Print:** Each order features a newly printed canvas, designed to be vibrant and detailed, making your diamond painting experience truly exceptional.

- **Top Quality Drills:** We use only the finest quality drills, ensuring that every piece you place sparkles with precision and brilliance.

**Order Processing and Production:**
- It takes approximately **48 hours** to process your order. During this time, we carefully prepare all the components to ensure they meet our strict quality standards.
- Your order then moves into **production for 5 to 9 business days**. This timeline may vary slightly depending on the volume of orders, but we strive to maintain prompt production times even during busy periods.

**Shipping:**
- Once your kit is ready, it will be shipped to you. Shipping typically takes **15-20 business days**, depending on your location and the current global shipping conditions.

At Melles Diamond Painting, we believe that quality craftsmanship takes time, and we appreciate your patience as we create a product that you’ll love working on. Your satisfaction is our top priority, and we’re committed to delivering a diamond painting experience that’s worth the wait.

Thank you for choosing Melles Diamond Painting!

Understanding Dropshipping

In a dropshipping business once an order is has been successfully processed and can no longer be canceled or modified. The order will only be shipped once the tracking number is assigned, and an email confirmation is sent to the customer.

Order Fulfillment Process:
  1. Once a customer places an order, 48 hours after, it is being prepared and can no longer be canceled.
  2. Awaiting Shipment: After processing, the order will be in the queue for shipping. The shipping timeline depends on the supplier’s schedule and after the production time (5-9 Business Days).
  3. Tracking Number Assigned: When the order is shipped, a tracking number will be generated.
  4. Shipping Confirmation: Once the tracking number is available, an email notification is sent to the customer with the tracking details.

This process ensures that all orders are handled efficiently while keeping customers informed about their shipments.

Printed Edges

At Melles Diamond Painting, some of our canvases include printed decorative edges — these are not a continuation of the main image, but rather a little artistic touch to frame and enhance the overall look of your canvas while you work on it. 🖼️✨

💡 Prefer your canvas without printed edges? No problem! Just leave us a note at checkout saying “No printed edges,” and we’ll make sure to remove them from your order.

Colorblind Canvas

A specially designed canvas with black symbols on a white background to improve visibility and reduce eye strain. The final diamond painting result will look exactly the same as a regular colored canvas.

Special Drills - Star Dust

Special Drills - Glittery

What is included in out kits?

Melles Diamond Painting offers premium-quality diamond painting kits designed to bring art to life with dazzling sparkle.

Canvas Quality

Our canvas are made of a luxury poliester texture, soft to the touch and reasy to work on! Soft, self-flattening, and printed with clear symbols for easy placement.

Premium Poured Glue

Don't worry ever again with drills falling off! Fresh poured glue in every single canvas! A everlasting and easy to apply drill poured glue!

Premium Drills

Resin Drills

  • Aurora Borealis
  • Star Dust
  • Cristal
  • Metallic
  • Glow
  • Glittery

Our drills ar eco friendly, shiny and vibrant, never lose color and well cut!

HD Printed Symbols

Each diamond color has a DMC code and symbol.

An intensive technique is used in canvas printing that turns the original artwork into clear, easy-to-read symbols!

Which makes placing diamonds more fun and satisfying!

Color Chart with Pre-Cut Stickers

Made from premium paper with crisp, clear printing for easy organization and labeling of drills.

Customizable Tool Kit Options

Full Toolkit – Includes a diamond applicator pen, ceramic tweezers (gentle on drills, no scratches!), cover minder, washi tape, wax, tray, multiplacers, and a beautiful organza bag for storage.

Partial Toolkit – Includes ceramic tweezers, cover minder, washi tape, and organza bag.

No Toolkit – Eco-friendly option for those who prefer to use their own tools.

Free "Oops Insurance"

If you make a mistake or have an accident, we'll replace your kit for free.

  • Diamond Spills & Kids(Everything They Do);
  • Canvas Falls & Diamond Mixups;
  • Crumpled Canvas & Everything In Between;
  • Missing colors and wrong colors.

🔹 Spill Drill Guarantee – Updated Policy 🔹

At Melles Diamond Painting, we understand that accidents can happen — and that includes those unexpected drill spills!

That’s why we proudly offer our Spill Drill Guarantee:
If you experience a drill spill accident, we’ll gladly resend the drills you lost, completely free of charge.

🔸 Please Note:
While the drills themselves are complimentary, shipping fees must be covered by the customer.

Thank you for your understanding and for trusting us to keep your diamond painting journey stress-free and sparkling! 💎